Policies

Sizing

All bags are made by hand and may vary slightly in size from the measurements listed under each product. We try our best to maintain uniformity when creating all of our bags. 

Due to the nature of the yarn we use, our crochet bags may stretch over time with use. We recommend that customers avoid overloading their new bag to ensure its longevity.

Returns 

We accept returns of unwashed and unworn merchandise within 7 days of delivery. Return shipping costs are the customer's responsibility.  

We take great care in preparing your orders to ensure they arrive safely at their destinations. In the event that a damaged, defective or incorrect product arrives, please contact iasmim@bragabags.com within 24 hours of delivery. We will arrange for an exchange or return of the item and will cover the costs of shipping and returning the order. 

If you decide to return or exchange your purchase, please contact iasmim@bragabags.com. In your email, provide the order number and the reason for the return or exchange. We will email you with our return address.

Once we receive your package and determine the product is in its original condition, we will issue a refund (minus the shipping cost) to the payment method used or ship out the new product if an exchange was requested. 

Shipping

Please double-check the shipping address before placing an order. All orders will be fulfilled and sent to the address provided. We are not liable for orders sent to incorrect addresses. Contact us immediately if there is any mistake in the address we receive. 

Bragabags is not liable for packages once they are shipped out. We offer USPS shipping for U.S. domestic and international orders. Please include a note with your purchase if you would like to receive a signature-required package. 

Orders placed from Monday through Friday will be processed and shipped within 2-3 business days. Orders placed during the weekend will be processed the following Monday (excluding holidays).